Careers

Job Summary

Tellers expand and maintain member relationships by providing extensive, personalized service focused on the specific needs of each individual member and explanation of Old Ocean Federal Credit Union’s products and services.

Duties and Responsibilities

• Upholds the Credit Union’s standard of exceptional customer service while promptly, and efficiently, processing customer transactions
• Promotes positive public relations by providing professional, pleasant interactions
• Protects the Credit union’s financial interests by controlling and balancing the assigned cash drawer and following policies and procedures to minimize losses
• Answers telephone inquiries and direct questions to the appropriate personnel
• Research customer questions and resolves account issues, when applicable, to help maintain customer relationships
• Guide members through new account processes, ensuring the member understands the products available to them
• Complies with all Credit union policies and procedures including, but not limited to: 
  • BSA/AML, CIP
  • ACH
  • Regulations CC and DD (Funds availability, Truth in Savings)

Skills and Requirements

• Interpersonal, customer service, and verbal communication skills
• Cash handling
• Ability to interpret and understand written and oral instructions
• Office 365 Suite
• High School diploma or GED required